TEQA Web Works uses the industry branch conditions (NL digital) as general terms and conditions.
These can be downloaded as PDF via the links below.
Notes for choosing the right license:
- Different prices may apply for a product in high or low season. It is still considered as 1 product.
- i-Reserve works with so-called subproducts. For subproducts, the main product settings apply. Subproducts do not count toward the maximum number of products.
- If multiple establishments are set up, an i-Reserve licence is required per establishment. This applies to both the basic license and the modules.
In addition, we practice the following default working procedures:
- Delivery takes place via e-mail.
- Quotations and unsigned agreements are valid for 30 days.
- After delivery, there is a 14-day period to perform the acceptance test.
- In case of cancellation - including moving - of an appointment (workshop, consultation, online, on location or in any other form) within 7 days in advance: 25% of the costs of the planned appointment will be charged. If this is done less than 24 hours in advance, 50% will be charged.
- Deviations with respect to agreed functionality should be reported in writing within the term of the acceptance test.
- A three-month warranty period applies from the time of delivery. After this period the software shall be considered as working correctly. Deviations reported after this period shall be considered as change requests.
- Billing of the monthly fees begins from the moment of delivery.
- Standard payment method for the invoices is via direct debit. An additional fee will be charged for other payment methods.
- The standard method of sending the invoices is via e-mail. An additional fee will be charged for mailing via the post.
- Reporting of faults in the service can take place 7*24*365 via support [at] teqa.nl.
- Telephone and e-mail support is provided on working days between 9am and 5pm.
- All support is based on subsequent calculation, with a minimum of 15 minutes.
- In the case of the customer requesting any (additional) work, an indication of the required number of hours will be made beforehand.
- The software is delivered in the state as it is at the time of the quotation ("as is"). At no time does Teqa undertake to deliver additional functionalities, unless explicit written agreements are made about this.
- In the case of specially built customization, an additional maintenance fee is charged annually. This amount is 23% of the customization and will be charged (divided by 12) per month, starting the first month after delivery.
- Indexing of periodic services can be applied. This indexation will be based on the CPI index-figure CBS.
- The software can be delivered with a white label customer page. Extra costs may be charged for this.
- Teqa reserves the right to change the software, settings or layout. This may cause the operation and use of the software to change after an upgrade. Should this lead to problems in its use, then a solution will be sought in consultation.
The use of software can have a significant impact on your organization.
- Using software normally has an impact on the business process. We advise you to seek advice for guidance in this process.
- Before putting the software into use, it must be carefully tested. In addition to the tests carried out by the supplier, acceptance and process testing will also have to take place. If you have no experience with this, we advise you to obtain (external) advice or test capacity.
Standard data processing agreement
The Standard data processing agreement consisting of 'Data Pro Statement' and 'Standard clauses for data processing' can be downloaded as PDF via the links below.
